Digital Onboarding

Reduce Customer Drop offs by 70% with Automated Customer Onboarding.

Try IDcentral’s AI-enabled Digital Onboarding 

digital onboarding

Optimize And Scale Your Onboarding Processes With IDcentral’s Onboarding Solution

The benefits of digital onboarding are clear: it saves time, improves efficiency, and enhances the user experience. By creating a seamless and secure remote onboarding process, companies can verify and scale users on their platform, improving their bottom line.

 

Onboard Customers with Frictionless Verification Technology

IDcentral’s digital onboarding solution offers a host of powerful features that streamline the onboarding process and ensure a secure and compliant experience for your customers. 
From automated verification to real-time monitoring, IDcentral’s platform provides the tools you need to make onboarding faster, more accurate, and more efficient.

 

Proven outcomes

Transaction Monitoring for Anomaly Detection

IDcentral’s digital onboarding solution also includes real-time transaction monitoring, which allows you to track transactions as they happen and quickly identify any suspicious activity. This gives you the ability to take immediate action, protecting both your business and your customers.

Stay Compliant with Integrated KYC & AML Screening

IDcentral’s platform features AML and KYC compliance checks that are performed automatically, ensuring that you stay up-to-date with regulatory requirements without adding unnecessary work to your team’s workload. 
In addition, IDcentral’s identity verification and liveness detection features use AI and ML technology to quickly and accurately confirm the identity of your customers, reducing the risk of fraud and failures.

Award Winning Digital Onboarding Solution

IDcentral’s “Remote First” solution uses the latest technology to provide a user-friendly and hassle-free experience, ensuring your customers onboard with ease.
 Equipped with automated identity verification, IDcentral’s remote onboarding solution provides a quick and accurate user authentication, guaranteeing a seamless customer journey that will make your business stand out.

 

Capabilities

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Automated verification

The ability to perform automated identity verification, AML and KYC compliance checks, and real-time transaction monitoring ensures a seamless and secure onboarding experience.

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Flexible Integration

The ability to integrate with existing systems, both internal and external, and the ability to provide a user-friendly experience across all channels, desktop, mobile or tablet is crucial for the modern customer.

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Real-time Identity Verification

Cutting-edge technology that can confirm the identity of customers, even remotely, is a must-have. Liveness detection to ensure the live presence of customers during the onboarding process ensures reduced risk of fraud and error.

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Regulatory Compliance

A solution that ensures compliance with regulatory standards and reduces the risk of financial crime is crucial in today's digital age. The ability to maintain compliance with multiple regulatory regimes and meet global standards such as GDPR is an advantage.

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Customizable workflows

The ability to customize the onboarding workflows according to business needs, adding or removing steps and documents as required, improves the onboarding experience and speeds up the process.

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Scalable and Secure Infrastructure

A platform that can scale with your business, adapt to changes and maintain a secure infrastructure with measures like secure storage, data encryption, and strict access control is essential.

Ensured Benefits from IDcentral’s Digital Onboarding Solution

Advanced machine learning and AI-powered algorithms enables fast and secure identity verification, data collection, and validation, resulting in a quicker and more efficient onboarding process. 
IDcentral’s platform also offers customization and flexibility to meet specific business needs, providing a tailored solution for each client.

  • Faster onboarding process – Up to 80% reduction in onboarding time, resulting in a 2x increase in the number of new users onboarded.
  • Improved user experience – Up to 90% improvement in user experience, leading to a 3x increase in user engagement and conversion rates.
  • Increased data accuracy – Up to 95% accuracy in data collection and validation, reducing the risk of errors and fraud by 2x.
  • Enhanced security – Up to 70% improvement in security by verifying user identity and data, reducing the risk of data breaches and cyber attacks by 1.5x.
  • Compliance with regulatory requirements – Up to 100% compliance with regulatory requirements, reducing the risk of penalties and legal issues to 0.
  • Customization and flexibility – Up to 50% reduction in customization and integration time, providing greater flexibility to meet specific business needs and saving 1.5x in development costs.
  • Reduced costs – Up to 60% reduction in onboarding costs, resulting in significant cost savings and a 1.5x increase in ROI.
  • Increased productivity – Up to 75% reduction in manual work and data entry, leading to a 2x increase in overall productivity.
  • Scalability – Up to 4x increase in scalability, allowing businesses to onboard and serve more users without adding additional resources.
  • Competitive advantage – Up to 60% increase in competitive advantage by offering a better onboarding experience than competitors, resulting in increased market share and revenue growth.

Digital Onboarding Industry Use Cases

IDcentral’s Digital onboarding workflow is specifically designed for neobanks, payment and lending platforms, digital insurance providers, and crypto and currency exchanges that need a quick and precise verification process for frictionless onboarding.

Leverage AI solutions to enhance customer experience and minimize drop-offs during the onboarding process in your industry:

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Banking and Financial Services

IDcentral's digital onboarding solution can help banks and financial service providers onboard customers remotely, verifying their identities, performing AML and KYC checks, and monitoring transactions in real time.

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Healthcare

Our KYC solution provides secure identity verification for the cryptocurrency industry, preventing fraud and ensuring compliance with anti-money laundering regulations.

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Education

IDcentral's digital onboarding solution can help educational institutions and test platforms in remotely onboarding students and verifying identity data with scalable processes.

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Retail and E-commerce

IDcentral's digital onboarding solution can help retailers onboard customers digitally, reducing cart abandonment, and minimizing fraud or duplicate accounts while providing a smooth onboarding experience.

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Insurance

Insurance companies can digitally onboard customers easily and precisely, performing the required identity verification and compliance checks to ensure a seamless policy buying experience online.

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Sharing Economy

Sharing economy platforms can use IDcentral's solution to onboard housing owners, rental drivers, delivery partners and online customers with precise and secure identity verification.

Frequently Asked Questions

Digital Onboarding is the process of acquiring new customers, ensuring that they access all the services and products contracted in a simple and fast way, integrating into the company’s customer base. Digital onboarding often known as online or remote onboarding is a completely digitized process. Here customers do not need to go to an office or store if they do not want to, being able to become a customer remotely with the same security and guarantee. We have seen surge in acceptance of digital systems especially after 2020. So it in now more important than ever to adopt digital onboarding system. It helps in

  • Exponentially increasing the conversion rates by expanding the reach and providing multiple touch point method.
  • Making a tedious and complex process of onboarding, Quick!
  • Real time verification

Yes, IDcentral provides Active/ Passive liveness detection solution with OCR capabilities.

With IDcentrals digital onboarding system, all one needs to do is take a selfie. Then the process of authentication would involve two steps.

  • The liveness detection functionality by IDcentral detects a spoof attempt by determining whether the source of a biometric sample is a live human being or a fake representation. This is accomplished through algorithms, that analyze data collected from cameras to determine if the source is live.
  • Our OCR process then compares the selfie to the picture in the government ID database.

 

Alternative credit scoring refers to the use of data from digital platforms and applications on consumer behaviour for credit risk assessment. In the past, credit bureaus were the sole source of consumer credit information, which lending institutions use to reduce bad debt and market risk. Alternative credit scoring demonstrates the potential strength of combining data from multiple sources, like airtime usage, mobile money usage, geolocation, bills payment history, and social media usage.

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